This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their maintenance to provide technical advice and support to a team.

ELEMENT

PERFORMANCE CRITERIA

1. Advise on resource requirements

1.1. Calculate estimates of future and present business resource needs in accordance with organisational requirements

1.2. Ensure advice is clear, concise and relevant to achievement of organisational requirements

1.3. Provide information on the most economical and effective choice of equipment, materials and suppliers

1.4. Identify resource shortages and possible impact on operations

2. Monitor resource usage and maintenance

2.1. Ensure resource handling is in accordance with established organisational requirements including occupational health and safety requirements

2.2. Use business technology to monitor and identify the effective use of resources

2.3. Use consultation with individuals and teams to facilitate effective decision making on the appropriate allocation of resources

2.4. Identify and adhere to relevant policies regarding resource use in the performance of operational tasks

2.5. Routinely monitor and compare resource usage with estimated requirements in budget plans

3. Acquire resources

3.1. Ensure acquisition and storage of resources is in accordance with organisational requirements, is cost effective and consistent with organisational timelines

3.2. Acquire resources within available time lines to meet identified requirements

3.3. Review resource acquisition processes to identify improvements in future resource acquisitions

Required skills

literacy skills to read and understand organisation's policies and procedures; to write simple instructions for a particular routine task

evaluation skills to diagnose faults and to monitor resource usage

problem-solving skills to determine appropriate fault repair actions

numeracy skills to calculate resource expenditure

technology skills to select and use technology appropriate to a task.

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

anti-discrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety (OHS)

organisational resource acquisition policies, plans and procedures

functions of a range of business equipment

organisational procedures for record keeping/filing systems, security and safe recording practices.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

collecting and recording data on resource use

observing resource use over defined and operational timeframes

carrying out routine maintenance

knowledge of organisational resource acquisition policies, plans and procedures.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of documentation estimating future and present business resource needs

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of equipment maintenance procedures

review of information provided on the most economical and effective choice of equipment, materials and suppliers

evaluation of documentation reviewing resource acquisition processes.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other general administration units.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business resources may include:

equipment

facilities

human resources

raw materials

software

stock and supplies

Organisational requirements may include:

access and equity principles and practice

business and performance plans

defined resource parameters

ethical standards

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

management and accountability channels

manufacturer's and operational specifications

OHS policies, procedures and programs

quality and continuous improvement processes and standards

quality assurance and/or procedures manuals

security and confidentiality requirements

Occupational heath and safety requirements may include:

decision making delegations

equipment use

first aid kit

medical attention

reporting requirements

site access

Business technology may include:

computer applications

computers

modems

personal schedules

photocopiers

Policies regarding resource use may include:

budgeting limits

ordering procedures

purchasing authorities

recruitment and personnel

time management

transport/travel policies

Resource acquisition processes may include:

contracted supplier ordering

internal approvals

non-tendered processes

periodic forecasts

tendered processes

Unit sector

Administration - General Administration

This unit contains employability skills.